Privacy

Your health information

Acupulse Wellness Clinic follows the Privacy Act 2020 and the Health Information Privacy Code 2020. This statement explains what we collect, why, and your rights.

What we collect

• Your contact details, date of birth and emergency contact.
• Health history, injury details, assessment and treatment notes.
• ACC claim details when your treatment is covered by ACC.

Why we collect it

To book appointments, provide safe treatment, send appointment reminders, and lodge and manage ACC claims.

Who we share it with

• ACC, for claims you ask us to lodge.
• Your GP or other health providers, when needed for your care and with your knowledge.
• Service providers who store or send information for us (hosting, email and text messages). They can't use it for anything else.

If we collect information about you from someone else, such as your GP or ACC, we'll let you know.

Storage and security

Records are stored electronically in New Zealand or Australia, encrypted, and only accessed by clinic staff involved in your care. We keep health records for at least 10 years after your last visit, as the law requires.

Your rights

You can ask to see your records or correct them at any time. We'll respond within 20 working days. If you're unhappy with how we handle your information, you can contact the Privacy Commissioner at privacy.org.nz.

Privacy officer

Bhavesh, phone 021 103 1021.